Terms and Conditions
Terms of Use
This web site is for your personal use. You are not authorised to copy or use any
material on this web site for any commercial purpose.
Governing Law
This web site has been designed for use within the United Kingdom and by accessing
the web site, you are agreeing to the fact that any disputes which may arise, will
be dealt with by the Courts of England and that English law will apply.
You can have access to any part of the web site and print any page for your personal
use. You cannot copy, display, reproduce or publish any material on this web site
to use for commercial purposes.
V & Voyager are registered trademarks under the Trademarks Act of Great Britain
and Northern Ireland, Registered number 2057732 and also under the Trademarks Act
of the Republic of Singapore, Registered number T96/02795C.
Disclaimer
The information displayed on this web site, is obtained from a number of sources,
including brochures of Operators for whom we act as Agents. Facilities and services
may be subject to change, therefore whilst making every endeavour to ensure the
information is correct, Voyager Travel Direct cannot guarantee the accuracy of this
information.
This web site contains links to other sites and Voyager Travel Direct is not responsible
for the content of these linked web sites.
Reservations
All holidays advertised are subject to availability. Prices displayed, are based
on maximum occupancy and should be used as a guide only. A final costing will be
provided to you, when all details have been obtained, prior to confirmation of your
booking.
Our web site is updated on a regular basis but due to the fluid pricing in place
with most Tour Operators, we cannot guarantee the availability of any holiday, accommodation
or flight at the advertised price.
Voyager Travel Direct is a trading name of Voyager Systems (Travel Division) Limited
and is a member of the Association of British Travel Agents (ABTA no. J4920) All
travel arrangements purchased as a result of using this web site are subject to
the terms and conditions of the Principal (i.e. .Tour Operator, Carrier, Accommodation
etc) and constitute a legal agreement.
Voyager Travel Direct act as Agents only for the Principal. Where the Principal is
a Tour Operator who holds an ATOL (Air Travel Operators Licence), the licence number
is clearly shown on your receipt. You are bound by the terms and conditions of the
Principal, copies of which can be found in the relevant brochures or can be supplied
to you upon request.
At peak times calls may be transferred to another ABTA Member for fulfillment.
For further information about ABTA visit www.abtanet.com
For further information about ATOL visit www.caa.co.uk
Accommodation ratings displayed may be official Tourist Board ratings or Tour Operator's
own ratings and there may be a difference between the two. In addition, ratings
can differ from Operator to Operator
To assist, some commonly used abbreviations:-
- RO: Room Only
- SC: Self Catering
- BB: Bed & Breakfast
- HB: Half Board
- FB: Full Board
- AI: All Inclusive
(included items can vary - check individual accommodation details)
- MP: Meal Plan
- FO: Flight Only
- AOA: Allocated on Arrival
- TOD: Ticket on Departure
'Late' Bookings
If you book a 'late' holiday and your accommodation is 'allocated on arrival' please
be aware that special requests will not be available and therefore if you have any
special needs, medical requests etc, you are strongly advised to book named accommodation.
In addition, many Tour Operators reduce the luggage allowance on 'late' deals to
a maximum of 15kg Transfers are not always included (available at extra cost)
Flight meals are not always included (available at extra cost)
Tickets often have to be collected at the airport (a charge is made for this which
varies between Tour Operators)
Please check with your Consultant at the time of booking
Full payment is required at the time of booking for all reservations departing within
14 weeks. A handling charge of 2.5% will be made on credit card payments. No charge
is made for payments by debit card (Maestro, Visa Delta etc.)
Special Requests
If you have special needs, medical requests or need assistance to travel, please
advise our Consultant before making your reservation. In these circumstances we
would advise against booking 'allocated on arrival' accommodation and recommend
you select named accommodation suitable for your requirements.
Regarding special requests, for example, low floor, adjoining rooms etc, we will
pass these requests onto the Tour Operator but would stress that they are only requests
and cannot be guaranteed.
Flight Times & Tickets
All flight times are provisional and subject to change as per the carrier's terms
and conditions. All times are based on the 24 hour clock (i.e. 00.01 to 12.00 is
am (morning) and 12.01 to 24.00 are pm (evening)) and local times are quoted throughout.
Many airlines require reconfirmation of travel arrangements, outbound and inbound,
48 hrs before departure.
Tickets are normally despatched within fourteen days of departure with the exception
of late bookings where they are collected at the airport. If travel documents are
not received within seven days of departure, please contact our Customer Services
Department on 0871 200 2201.
PLEASE NOTE : All holidays and flights on this web site are for departure airports
in the UK.
Payment of Balances
The balance of payment for your reservation is due to be paid to Voyager Travel Direct
no later than 14 weeks prior to departure. We reserve the right to charge an administration
fee of £15 per person for late payment. At the time of booking, you will have
the option to agree to have the balance automatically debited from your card 14
weeks before travel.
All credit card transactions incur a handling charge of 2.5%. There is no charge for
payments by Maestro, Visa Delta etc., transactions.
Insurance
We strongly advise, that when travelling abroad, you take adequate travel insurance.
It is a condition of booking with most Tour Operators and Airlines that you have
travel insurance and it is possible you can be denied travel, if proof of cover
cannot be provided. Travel insurance can be arranged with us at the time of booking
through Journeys Travel Insurance. A policy schedule and quote can be provided on
request.
If you choose not to purchase our Travel Insurance, we would request that you supply
us with details of your Insurer and policy number to keep on file.
Passports, Visas and Health Advice
All passengers must be in possession of valid passports and certain destinations
require at least six months validity remaining before the date of return travel.
All names on passports must be the same as names on travel tickets.
It is your responsibility to ensure that all members of your party have valid passports
and visas for your destination.
Everyone over the age of 16 must have their own passport. All children require an
individual passport with the exception of children who currently appear on a parent's
passport and are under the age of 16. Please note if a child is included on a parent's
passport, they will only be able to travel abroad with that parent.
Special conditions apply for travel to the USA, and all passengers must have
individual machine readable passports. Please check
www.usembassy.org.uk
NOTE: The Indian Authorities do not allow Indian Passport holders to travel on charter
flights to Goa and India.
For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk
It is your responsibility to check visa requirements for your destination. Up to
date travel advice can be obtained from the Foreign and Commonwealth Office on 0207
2384503 or visit www.fco.gov.uk
Free booklets 'Health Advice for Travellers (T6) are available by calling 0800 555777.
The Foreign and Commonwealth Office (FCO) provide up to date information on safety
issues world-wide, visit www.fco.gov.uk/knowbeforeyougo
or phone the FCO Travel Advice Unit on 0870 606 0290.
Non British Citizens, including other EU nationals, should contact the Embassy, High
Commission or Consulate of your destination, for up to date advice on passport requirements.
After Sales
Upon receipt of your documentation, please check thoroughly and should any detail
be incorrect, please advise immediately by contacting our Customer Service Centre
on 0871 200 2201 or e-mail csc@voyagertraveldirect.co.uk Amendment charges may apply,
Please refer to our terms and conditions sent with your confirmation.
Cancellation or Amendment
To cancel your reservation, instructions should be received in writing from the lead
passenger on the booking. E-mail csc@voyagertraveldirect.co.uk or write to Customer
Service Department, PO Box 3129 Sheffield S36 1WA. Charges are set by Tour Operators
in accordance with their booking conditions which govern the contract. Most cancellation
charges are based on a sliding scale with a percentage of the holiday cost payable
in cancellation fees. The scale rises the closer it is to departure date. In addition,
amendments are subject to the Principal's terms and conditions and must be authorised
by the lead passenger on the booking. Contact Customer Service Department by e-mail,
letter or telephone to ascertain the costs involved. Voyager Travel Direct reserve
the right to make an administration charge, in addition to the Principals, up to
an amount of £30.
NOTE:
Any links on this web site which are provided to help you find further information,
are not the responsibility of Voyager Travel Direct.
The terms and conditions of this web site are subject to change. By browsing this
web site, you are bound by the terms and conditions in force at the time you are
browsing.
ABTA protection does not apply to non-member sites.
CALL MONITORING
Any telephone calls you make to Voyager Travel Direct may be recorded for training
purposes and also to maintain our Quality of Service.
DATA PROTECTION POLICY
Your Booking
In order to process your booking and ensure that your travel arrangements run smoothly
and meet your requirements, we need to use the information you provide, such as
name, address, any special needs/dietary requirements etc. We take full responsibility
for ensuring that proper security measures are in place to protect your information.
We must pass the information to the relevant suppliers of your travel arrangements
such as your Tour Operator, Airline, Hotel, Transport Company etc. The information
may also be provided to Security or Credit Checking Companies, Public Authorities
such as Customs and Immigration, if required by them or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls
on data protection in your destination may not be as strong as the legal requirements
in this country. We will not, however, pass any information onto any person who
is not responsible for your travel arrangements. This applies to any sensitive information
that you give to us such as details of any disabilities or dietary/religious requirements.
(If we cannot pass this information to the relevant suppliers, whether in the EEA
or not, we cannot provide your booking. In making this booking, you consent to this
information being passed onto the relevant persons).
Usually your Tour Operator or other Principal will pass this information onto their
Suppliers once we have provided it to them. The Tour Operator or other Principal's
use of your information is subject to their policy, both in respect of your booking
and any future marketing and is their responsibility. Please ask for a copy of this
if you would like to see it.
Your data controller is Voyager Systems (Travel Division) Limited trading as Voyager
Travel Direct.
You are entitled to a copy of your information held by us. If you would like to see
this, please ask. (We will make a nominal charge for supplying this)
Please do not hesitate to contact us if you have any queries or wish to add further
travel arrangements
Thank you for visiting our web site
Voyager Travel Direct is a trading name of Voyager Systems (Travel Division) Limited,
registered office 473 Manchester Road, Stocksbridge, Sheffield, S36 1DH. Company
registration number 2570828.
This page last updated 05 June 2005